Loc Trinh - Principal Director

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Loc Trinh has over 20 years' experience in marketing communication and engagement with multicultural communities in Australia. He was the founder of the Australian Taxation Office's (ATO) Access and Diversity Unit. In leading this unit, he transformed the relationship between the ATO and multicultural communities – beyond that of a leading revenue collection authority, to become a lead agency in the provision of services to multicultural communities.

Loc has received numerous awards including three ATO Australia Day medals, two business awards and was one of the first officers inducted into the ATO Hall of Fame as part of the ATO Centenary celebrations in 2010. He has also received an Award for Excellence from the Victorian Multicultural Commission for service to multicultural communities in Australia. In 2013, through the work of Loc and his team, the ATO was recognised by the Government appointed Access and Equity Inquiry Panel as one of the lead agencies in this area. 

Jessica Billimoria CPM - Director & Strategist

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Jessica is an accomplished marketing communications professional with 12 years' experience working for government, non-profit and private sector corporations. She is a Certified Practising Marketer and an Associate Member of the Australian Marketing Institute.

Skilled in strategic multicultural communications, Jessica is experienced in developing and implementing organisation-wide approaches to engaging diverse audience groups. Jessica and Loc developed the ATO's first Agency Multicultural Plan in 2013, and have led teams to deliver a wide range of multicultural communication projects. Jessica has a keen eye for detail, superior project management skills and a talent for driving ideas from conception into reality. She has volunteered with AMES as an English language tutor for new migrants. In 2011, Jessica was awarded a Masters of Communication with high distinction from the Royal Melbourne Institute of Technology. Jessica is currently a member of the Board of Management for West Welcome Wagon.

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Adrienne Day - Associate

Adrienne has been involved in public relations for more than 25 years at both national and international levels, and has worked in Australia (Sydney, Canberra) and Switzerland (Geneva) for some of the world’s leading public relations companies.

Adrienne specialises in strategic counsel, issues management, government relations, media relations, project and event management and training and facilitation. 

Adrienne has a BA Communication (with Distinction) from Charles Sturt University, and was awarded the University Prize for Public Relations on graduation (Dux). She is Deputy Chair of her former high school, Daramalan College, and sits on the Business Development Board Committee of the Canberra Bendigo Community Bank Group. 

Adrienne is a member of the Public Relations Institute of Australia and the Australian Institute of Company Directors. She provides pro bono services to HOME in Queanbeyan, a charity helping people with chronic mental illness at risk of homelessness.

Fay Styman - Strategic Adviser

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Fay has more than 30 years’ experience managing high-level strategic communications planning, project management and evaluation services. She specialises in designing and project managing marketing communication strategies, public education campaigns, stakeholder relations, issues management and reviewing organisational communication functions.

Fay spent 12 years employed in communications positions in several Commonwealth government departments at the Senior Executive Service (SES) level. She also established a highly successful communications consultancy business providing services to government departments. Currently she is a board member at the Queanbeyan Multicultural Centre (which provides refugee and migrant settlement services) and the Mumbulla Foundation (a charitable organisation which provides community grants in the Bega Valley Shire). Fay has a Bachelor degree in Communication, a Masters in Anthropology and is a PhD candidate at the Australian National University where she is studying migrant and refugee resettlement in regional and rural Australia.

Supporting staff

Supporting communication specialists and experienced community engagement staff are on hand to assist with projects. Our national team of multilingual Community Advisors has a deep understanding of multicultural Australia, and connections with many community groups which we leverage to deliver results for clients in a timely manner. 

Partners and associates

Our well-established relationships with SBS (over 20 years), 2M Language Services, as well as our partnerships with a range of ethnic media outlets and community associations, provide us with the ability to deliver on projects big and small.